Effective Date: 1/1/26

Santana Ductless Split Systems LLC (“Santana Ductless,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect personal information including:

Name

Phone number

Email address

Service address

Information submitted through contact forms, estimate requests, ads, or SMS opt-ins

How We Use Information

We use collected information to:

Provide HVAC installation, repair, and maintenance services

Respond to inquiries and estimate requests

Send appointment reminders and service updates

Send promotional messages, seasonal maintenance reminders, and special offers

Request service reviews

Improve our services and customer experience

SMS & Text Messaging

By providing your phone number and opting in, you consent to receive text messages from Santana Ductless, including:

Appointment reminders

Service notifications

Promotions and special offers

Follow-up communications

Review requests

Message frequency varies but typically 1–2 messages per month.

Message and data rates may apply.

You may opt out at any time by replying STOP.
Reply HELP for assistance.

Consent is not a condition of purchase.

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing.

Information may be shared only with essential service providers such as:

CRM platform (GoHighLevel)

Communication providers (SMS/email delivery)

Data Storage

Customer information and phone numbers are securely stored within our CRM system and used for service communication and follow-ups.

Your Rights

You may request to access, update, or delete your personal data by contacting us.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve performance, analyze traffic, and support marketing efforts.

These tools may collect information such as browser type, pages visited, and interactions with our website. We may use services like Google Analytics and advertising platforms to understand user behavior and improve our services.

You can disable cookies in your browser settings at any time. Some features of the site may not function properly if cookies are disabled.

By using this website, you consent to our use of cookies and tracking technologies.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors or service providers is permitted only as necessary to support services such as customer service, appointment scheduling, and message delivery.

All other use of mobile information is excluded from data sharing.

Contact Information

Santana Ductless Split Systems LLC
12 Mill Pond Lane
Phone: (617) 448-2412
Email: [email protected]